Privacy Policy

Data protection is a top priority for the management of the (hereinafter referred to as “Wetelo” and “Website”), and all types of Partner & Affiliate Programs. We will obtain your consent when processing your personal data is necessary and no other legal basis exists. The processing of personal data, including your name, address, email address, or phone number will always adhere to the General Data Protection Regulation (GDPR) and the applicable data protection regulations in the United States.

Through this data protection declaration, we aim to inform the general public about the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, this declaration informs you about the rights to which you are entitled.

As both the data controller and data processor, Wetelo has implemented numerous technical and organizational measures to ensure the complete protection of your personal data. However, it’s important to note that Internet-based data transmissions may have security gaps and absolute protection cannot be guaranteed. For your convenience, you’re free to transfer personal data to us via all available means, e.g., email or phone support.

Name and address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR) is: WETELO, LLC. 364 E Main Street, Suite 1008, Middletown, DE 19709 United States Owner contact email: i@wetelo.com

What types of information does Wetelo collect?

We collect certain information about visitors and users of our websites.

1) Information that we obtain from users and clients.

We collect information from users and clients, including names, member names, email addresses, phone numbers, other contact details, information about your computer, your visits to and use of this website (including information about your browser, IP address, and general location as determined by your browser), responses to the surveys conducted for research purposes, payment details (such as credit card information), transaction details, support queries, web analytics data, and information that you provide when filling out forms on our website.

We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), for analysis with management purposes related to administering the website, improving products/services, and sending technical notices/updates, security alerts, notifications of policy changes, administrative messages. This allows us to prevent fraud, policy or terms breaches, and threats or harm.

2) Information that we obtain from our partners.

We collect information from our partners, including name, company name, website URL, phone number(s), address, business type, email address, and information from merchant processors like Stripe/Paypal, email address or ID, etc. We use this information to work with you, confirm your identity, contact you, pay you, and screen for risk, fraud, or other similar types of issues, to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.

3) Information that we obtain from our partners.

We collect information from website visitors, including device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, web analytics data, and personal information through our website features.

4) Information that we obtain from users who referred to chat support.

We collect the following information from users who contact our chat support: name, email address, device and browser details, chat transcripts, and any other personal information shared during the chat.

How do we collect personal information?

We collect certain information about visitors and users of our websites.

1) We collect personal information when you perform certain actions like registering on the Website, subscribing to our newsletter, submitting feedback, entering a contest, filling out a survey, or sending us a communication via any available option.

2) We automatically collect personal information automatically as you navigate through our website or when you use third-party services associated with our website.

What personal information do we collect about you from third parties?

While we mainly collect personal information directly from you, there may be occasions when we may gather certain information about you from other sources. This can include:

1) Financial and/or transaction details from payment providers to facilitate and process your transactions

2) Third-party services like Google, Facebook, and LinkedIn may provide us with certain information about you when you link/connect/login to them. The amount of information may vary and can be/is controlled by that service provider or by you via privacy settings you establish in your account settings.

3) From Third Parties we may obtain demographic data and fraud detection information. We may combine this data with the information we already have about you to confirm your identity, particularly when using identity verification services for fraud prevention purposes.

How does wetelo use personal information?

1) We use your information to establish your identity, making it easier to process transactions on our website.

2) Other legitimate interests may include:

  • a) providing you with services described on our website;
  • b) verifying your identity when you sign in to Wetelo and/or any platforms related to Wetelo;
  • c) providing support services;
  • d) sharing company news and websites/services updates;
  • e) checking your actions on our website to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the website;
  • f) respond to your comments or queries on our website, ask for your feedback or opinion via surveys;
  • g) managing legal/operational affairs including, risk management related to content and fraud matters;
  • h) improving our products and services.

3) When you give us consent:

  • a) to provide you with marketing information for products and services that may be interesting for you;
  • b) to modify/customize our services and website, like advertising that appears on our website; this involves the use of cookies to provide a personalized experience;

4) For multiple purposes required by the law.

5) For granting court of law, law enforcement authorities, government requests, or any other occasions that may relate to investigations.

When do we disclose your personal information?

Your personal information may be accessed by:

1) individuals, for instance, employees, or legal entities empowered by Wetelo, who need it to perform their tasks and duties to provide you with proper services;

2) third parties who have a legitimate purpose for accessing it.

We may share your Personal Information with third parties in the following cases, when:

1) the relevant customer has consented to the disclosure;

2) it’s needed for support purposes and/or license validation/activation;

3) subcontractors or service providers who assist us in any possible ways, subcontractors and/or services providers may transfer and access your personal information from other countries in which they have operations;

4) it’s required by the law either to protect our rights, or someone from injury, and/or comply with a judicial proceeding, court order, or legal process.

Where do we transfer and/or store your personal information?

Wetelo has its major headquarters located in the USA, as well as regional offices in Ukraine. The support companies only provide an internal supporting role to and for the benefit of Wetelo. This is executed based on your consent to this Policy. To protect your information, we’re working with subcontractors who can maintain an acceptable standard of data security compliance.

How long do we keep your personal information?

Your private information is kept on our servers as long as it’s needed to provide you with our services and to be able to comply with legal obligations. If you don’t want us to store your personal information, you have the right to get it erased, but in this case, we’ll have to close your Wetelo account. All information about deleted accounts is kept on our servers so we can use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of use, and/or take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

How is your personal information kept secure?

In order to keep your information secure, we’re applying certain organizational measures to protect it against unauthorized or unlawful use and accidental loss or destruction.

1) We share and provide access to your information to the minimum extent necessary, with appropriate confidentiality restrictions, and anonymization whenever possible.

2) To store your information we’re using secure servers.

3) We verify the identity of all individuals who request access to private information before granting them access.

4) We use SSL-certificate encryption to protect the transfer of data.

Make sure your information is safe and secure. We’re not responsible if you try to bypass our privacy settings on our website. If we provide you with a password for our website, it’s your responsibility to maintain its security. You must not share it with third parties, especially in comments and questions as these sections may be visible to any user of our website.

For obvious reasons, we’re not able to control users’ actions on our website. Therefore, it's essential for you to exercise discretion when sharing your information in public areas, as we cannot guarantee that your information won't be viewed by unauthorized parties. When you choose to share your information via a third-party website, please ensure you check their privacy policy to be aware of their information management and protection practices.

How can you access and manage your personal information?

All personal information that we collect about you is stored in your account or on our servers and is available for you on demand. You have the right to make all the necessary edits and corrections to any errors in this data. You can also request your personal information in a structured, machine-readable format, have it erased, or restrict its processing. Additionally, you can object to the processing of your personal data based on certain legitimate interests, such as profiling for direct marketing, or in cases where we’ve sought your consent to process your data. However, there are situations in which this right can be limited and cases when we may retain your information even after you’ve withdrawn your consent, especially when required to comply with legal or contractual obligations. If you don’t provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional. If it happens that you have some unresolved concerns you have the right to complain to the data protection authorities.

Marketing Choices Regarding Your Personal Information

If you grant us your consent, we will send you marketing materials containing details about our products, services, and exclusive discounts that may be interesting for you. If you decide not to receive such email notifications you can easily opt-out by using the unsubscribe option or by contacting us at i@wetelo.com

Cookies

A cookie is a small file that’s placed on your device when you visit any website. You can disable the use of cookies through your device's browser settings; however, please note that disabling cookies may limit certain features on our website. We employ functional and analytical cookies. For more details on our cookies usage, please refer to our cookies policy or visit All About Cookies.

Web beacons

Another technology we employ is the Web Beacons. These are used to monitor your interactions with our website, especially during promotions or when you engage with our newsletters. The data we collect through web beacons enables us to track metrics such as the number of users who open our newsletters. Additionally, web beacons assist us in gaining insights into the behavior of our customers, members, and visitors.

Google analytics

Wetelo uses Google Analytics, a web analytics service developed by Google, Inc. (“Google”). Google Analytics software employs cookies to analyze user behavior. These cookies collect and store data related to your activity on the Wetelo website on Google’s servers in the United States. Google in its turn uses this data to evaluate user behavior, generate reports for website administrators, and provide information to services related to website activity and internet usage

Google may share certain data with third parties where required by law or when these third parties process information on Google’s behalf. It is important to note that Google will not associate your IP address with any other data held by Google. If you prefer not to provide your browsing data to Google, you can block the use of cookies via your browser settings. For more information on opting out of Google Analytics, please visit Google’s Privacy Policy and Terms of Service. Additional information about Google Analytics can be found at this link.

Public information and third-party websites

Testimonials

In addition to various endorsements, we feature testimonials on our website. These testimonials are only published after receiving your consent, and we include your name when posting them. If you wish to remove or modify your existing testimonials, please feel free to contact us via email at i@wetelo.com.

Social media platforms and widgets

The Wetelo website has social media features, such as a Facebook “like” button. These features may collect data, such as your IP address, or place cookies in your browser, with the purpose of gathering statistical information about your interactions with our website. Social media features are hosted both on our website and on servers belonging to specific social media networks.

In addition to these features, we maintain profiles on major social networks, including Facebook, Twitter Pinterest, Instagram, and LinkedIn. Please be aware that any information you submit on these networks in public areas like comments, on these networks, can be viewed, collected, or stored by all users of these platforms. We do not have control over the actions of other users on these platforms, or the actions of these platforms. Your activity with these features and/or platforms is subject to the privacy policies of the respective companies that provide them.

Links to other websites

When you click on a link that directs you to a third-party website, you will exit Wetelo and be redirected to the site you have selected. Since we can’t control the activities of third parties, we cannot assume responsibility for how these parties use your personal information. Please review the privacy policy of any other service provider from whom you are requesting services.

Routine erasure and blocking of personal data

The data controller will store the non-public data only to the extent required to achieve the intended purpose of storage, or as allowed by European legislators in laws or regulations to which the controller is subjected. If the storage purpose isn't applicable, or if a storage period prescribed by the European legislator or another relevant authority expires, the non-public information will be either blocked or deleted.

Children’s privacy

The Wetelo website, including its blog and services, is not intended for use by individuals under the age of 13 years. No one under the age of 13 is permitted to provide personal information on our website. We do not collect information from individuals under the age of 13.

If you’re under 13 years old you’re prohibited from using the website, purchasing products available on Wetelo, commenting on blog posts, making social media posts, or providing any personal information about yourself, including your name, address, phone number, and email.

If we get to know about a violation of this policy, your account and all related information will be deleted. If you believe that we may have some information provided by your child, please contact us via email at i@wetelo.com.

Changes in our privacy policy

As the data controller and data processor, we retain the right to change or modify this Privacy Policy at any time. In case some changes are applied, we will publish them in the Privacy Policy section. You will be notified via email that certain updates or modifications to our Policy have been applied.

Contact information

Depending on the context of the personal information you provide, Wetelo serves as both the data controller and data processor of your personal information under this policy. Wetelo is a processor of personal information submitted to the services or collected through the services on behalf of or at the direction of subscribers.

If you have any questions about this Privacy Policy, including the processing of your personal information, or if you believe your privacy rights have been violated, please contact us at i@wetelo.com. We will respond to all requests, inquiries, or concerns within fifteen (15) days.

The legal basis for the processing

Art. 6(1) GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.